Frequently Asked Questions

To switch between different markets, please use the currency pair drop down on your menu bar.

We require 6 network confirmations, it may take up to 1 hour for the bitcoin network to confirm the transaction.

To deposit bitcoins click “Deposit” in the wallet menu and select “Bitcoin” on the right side drop down menu. You should see your permanent bitcoin address for deposits to your Bitfxt account.

To withdraw Bitcoins go to “Withdrawal” and select “Bitcoin” on the side menu. Enter the withdrawal address, the sum of BTC to be withdrawn and click “Withdraw”.

Please use the following link to regain access to your account: https://bitfxt.com/ click on the login icon and select forgot password.

With two factor authentication it is very important that the time on our server and your mobile device and the time within your Google Authenticator app is in sync, therefore please try to re-sync Google Authenticator by going to Settings -> Time correction for codes -> Sync now, or if you use iOS please set; Settings -> General -> Date & Time -> Set Automatically -> to On, and then make sure your mobile device displays the correct time and then try again.

Users cannot change their email address by themselves. If you wish to change your current email address, we kindly ask our users to contact support for further assistance.

Third party withdrawals are defined as those withdraws which are meant to be transferred to account or financial institution that is titled in a name that is different from registered Bitfxt account. Transfers to corporate bank accounts may require further KYC checking.

Withdrawals take between 24hrs to 72hrs and can only be processed on business days.

Credit Card deposit takes between 5mins to 24hrs while Bank wire transfer takes between 1hr to 48 business hours.

Yes! Our main priority is to keep clients personal data safe and secure. We take great precautions around security of our system and are constantly monitoring for any suspicious activities, however we cannot provide security for bitcoins stored on users computer, so it is important to take additional steps to ensure that your bitcoin wallet remains protected from users other than yourself.

Bitfxt charges a trading fee from each party of successful trades made through the market. The amount of the fee will vary based on a 30 day trading history. The rate for new accounts and those with the lowest volume is 0.25%. Refer to the fee schedule to determine discount levels. The fee that was charged appears in the account history next to each trade.

Order book is a list of all open sell and buy orders at the moment. You can buy or sell bitcoins at those prices instantly.

When you place a stop order you set an entry/exit price point. Once the price surpasses the predefined entry/exit point, the stop order becomes a market order. You can check the "Trailing stop" option if you wish to automatically track the bitcoin's price direction and reposition the active stop order.

When you place a limit order you decide what price you wish to pay or get. Your order will then be added to the order book and will be waiting for someone to accept it.

To cancel an open order go to “Account” and select “Open Orders” in the left side menu. Select the order to be canceled and click "Cancel" next to the chosen order. Another option is to click on the "Order Book" and search for an order marked with a green triangle. Click on that order to cancel it.

After you successfully funded your account, it is time to trade. Click trade in the main menu. There are two types of orders: instant and limit orders. Instant orders are very simple to use, but limit orders give you the power of setting the price you wish to pay or get for your bitcoins. It is up to you to decide which one to use. We recommend instant orders for people who would like to make a trade as soon as possible and limit orders to people who have experience in market trading.

It's easy, fast and free to open an account. Click open an account, fill out the form and log in, then you have to fund your account. Click deposit in the main menu and select a type of deposit you wish to make. There are two main choices. Bitcoins you wish to sell or currency you wish to spend on buying bitcoins.

No. We are providing a service. You are always buying bitcoins from another individual, who is selling them. All we do is provide a safe and simple environment to trade. We guarantee that buyers get their bitcoins and sellers get their money at agreed price.

We take cash deposits on one side and bitcoin deposits on the other side of the trade, then we allow our customers to exchange their cash for bitcoins or vice versa.

Bitcoin is a digital currency created in 2009, based mainly on a self-published paper by Satoshi Nakamoto. Bitcoin enables rapid payments (and micropayments) at very low cost, and avoids the need for central authorities and issuers.

Bitfxt is a bitcoin marketplace. It allows people from all around the world to safely buy and sell bitcoins.

Call:+2348090660713

Address: Bitfxt , Plot 8 The Providence house , Admiralty way Lekki Phase I, Lekki ,Lagos , Nigeria-4000103